This story is everything that Alaska brings forth in my mind. It’s so insane, it could only happen there.
Now, in other news, yesterday I was ranty at BT, today they’ve worn me down. Maybe because I’m sick, or maybe just through their utter crappitude. Having told me in phonecall 5, or 4, I’m unsure which, that there was a fault ‘either with my broadband hub phone or with the router’ and asked me to perform a check and ring them back at which point they’d organise a replacement for whichever it is…
They – after I rung them back – declared that they wouldn’t send out a replacement because the fault I’ve got is “similar” to an outage they’ve been having recently. Never mind that my fault appears to predate their outage, never mind that their outage only affects people 5 to 15 minutes into the call (mine will randomly occur from the second I answer, to any point onwards). No. It *might* be that, so it’s okay to incovenience a customer who *may* have a piece of equipment that has not worked since day one. That’s fine.
However, in an astonishing feat of persistance versus BT they have now said they’ll send me out a new homehub. I wonder if it’ll be any better than the one I’ve currently got.
Incidentally, in case it’s not, who do people recommend for ADSL in the UK?
