So, I just had the misfortune to experience BT’s customer ‘support’. Having patronised me for 30 minutes, the guy cut me off mid sentance. Well, I’m impressed.
Problems with my homehub:
– Loss of DNS. I suddenly become unable to resolve addresses, this only ceases to be an issue if I reset the homehub.
– Random disconnection for wireless computers. Despite indicating high signal strength both wireless machines for longish periods can’t access the hub… unless I reset it.
– Random inability to connect to the homehub admin interface. Usually this is followed by one of the other issues.
– Wireless machine (a) maintains a 54ish Mbps connection, wireless machine (b) does not. It drops to 1Mbps then falls off.
BT’s response? There’s nothing wrong with it. Clearly this is the way it’s *meant* to work.
BT’s response to the fact that my homehub phone has a marked tendancy to mid-call emit a high-pitched whistle and then crash, well, I’m not sure. They said it was another department, and then cut me off so I’m disinclined to go back and talk to them again. I’m strongly inclined to cancel my subscription and demand my money back.
